Terms and conditions

TERMS AND CONDITIONS

1. General conditions

Gema Group S.r.l. Invites you to read carefully these general conditions of sale of the products before finalizing any purchase, and before using this website we invite you to print or save copies of these sale conditions in digital format

These general conditions govern the remote purchase of goods and services promoted on the website located at http://www.gemagroup.it owned by Gema Group Srl, with registered headquarters at Via S. Piermanni 3, 62010 Montecassiano (Macerata), Italy, VAT number 01686860436.

All products on sale are available with details and technical data sheets on our website.

The product offering is aimed at both consumers and costumers. Consumers are those who buy products for purposes other than business or professional activity, which they have carried out in accordance with the provisions of Legislative Decree 206/2005 (Consumer Code). For the purpose of these general conditions we do not consider a consumer who indicate his or her VAT number at the time of purchase.

Gema Group S.r.l. may modify the general conditions without notice. These changes will take effect from the day they are published on the website. Purchase orders submitted before the publication of the changes, will be subject to the general terms and conditions applicable at the time of the conclusion of the sales contract.

2. Sale and purchase agreement

At the time of the order, you can only purchase the products in the electronic catalogue, as they are described in the relevant information sheets. It is understood that the image of the card (only where available) is for the sole purpose of representing its characteristics, therefore the product may differ by color, size and accessories.

The contract between Gema Group S.r.l. and the customer must be concluded with the acceptance of the order by Gema Group S.r.l  who will send an e-mail to the customer, containing all the information about the order (client data, number of the order, date and time of order execution), that will be used for any communications. The client undertakes to verify the correctness of his/her data written in the order confirmation e-mail, and to promptly notify any correction.

In case of non-acceptance of the order, Gema Group S.r.l. garantees timely communication to the customer.

By placing an order in the various ways provided, the customer declares that he has read all the information provided to him during the purchase procedure and accepts the terms and conditions in full.

Gema has the right to accept or not an order without, in the case of non-acceptance, the customer may claim or claim against him any title.

3. Pricing and payment methods

Prices published oh this site are excluded from VAT and the shipping cost must be added to them. The amount of shipment may vary according to delivery and payment method. The total amount due for the selected products will be clearly indicated and communicated to the customer before the conclusion of the sales contract.

The prices shown on the website are subject to possible variations and / or modifications by Gema without any prior notice to the customer.

Payments can be made through the methods listed below. Gema Group S.r.l. reserves the right to grant additional payment methods and the customer must communicate the payment method chosen.
- credit card: credit card debit occurs only when order is made. Gema Group S.r.l. reserves the right to request to the customer, at any time, supplementary information and / or documents proving the ownership of the credit card used. If the customer fails to comply with the request, Gema Group S.r.l. may decide to not accept the order.

Gema, at any time during the purchase process, is able to know the buyer's credit card information, in fact this information is transmitted via a secure connection directly to the bank's website that manages the transaction.

- PayPal: in the case of purchasing with PayPal payment method, at the conclusion of the online transaction, PayPal will immediately charge the purchase amount.

- Early bank transfer:  The method of payment by early bank transfer, requires that the order will only be processed only after the payment has been made by the customer and received from Gema Group S.r.l. . The information to make the bank transfer is communicated with the order confirmation email and with the confirmation e-mail order sent to the customer. The purpose of the credit transfer must include the order number and the name and surname of the order holder.

- Cash on delivery: In this case an additional contribution will be applied to the total amount, clearly written  when choosing the payment method. The payment, direct to the courier, will be made at the time of delivery of the products.  It is possible to pay in cash, but not with checks.

- In case of non-payment, Gema Group S.r.l. will invite the customer to provide provide the balance of the goods. As long as the customer has not paid the order, Gema reserves the right to block the purchasing functions through the site, and notifies that to the customer. Gema Group S.r.l. also has the right to claim damages.

4. Shipping methods and costs

 Gema Group S.r.l accepts orders with delivery in Italian territory.

For each order placed on the site, Gema Group issues a delivery note. For those who order a product and use their own VAT number, Gema Group S.r.l will send the invoice to the customer with all the information of the shipped material. When the invoice is issued, the customer will not be able to change the order.

Delivery costs are a customer's charge, and will be declared at the time of order.

Gema Group S.r.l has no responsibility if the order may be delayed.

Customer has 5 days to accept the order. The product in stock will return to the Gema Group S.r.l warehouse.

5. Right of withdrawal

According to the article 64 ss D. Lgs 206/2005 , if the customer is a consumer, he has the right to withdraw without any penalty and without specifying the reason.

The customer must send a written notice by registered post with acknowledgment of receipt (within 10 working days from the date of receipt of the products), claiming to have the right of withdrawal.
The recommended letter will be sent to:
Gema Group S.r.l.  

Via S. Piermanni, 3

62010 Montecassiano (MC)

 

The goods must be returned to Gema Group S.r.l at the expense of the consumer, and must be complete with all parts and original packaging without any signs of wear or tear.

 

When Gema Group S.r.l. receives the goods and verifies that the product is intact, it will refund the consumer within 14 business days. Gema has the right to withhold the amount of shipping costs. The refund will be via modal to be agreed with the consumer.

 

 

6. Guarantees

 

If some products sold by Gema group S.r.l. have a conventional warranty recognized by the manufacturer, any defects will have to be denounced directly to the manufacturer. Gema Group S.r.l. declares that it has no responsibility for any defects of the product. The consumer has the 24 months warranty for defects of conformity of the product, pursuant to Legislative Decree 206/2005.

 

In accordance with article 114 and D. Lgs 206/2005, the guarantee applies to the product only if it has a defect of conformity, provided that the product is used according to the attached technical data sheet. In the event of a defect of conformity of the product, Gema Group S.r.l. will going to replace the defective product at its own expense.

If this is not possible, the consumer will be entitled to the refund of the amount paid or replacement with a product of equal or higher characteristics.

 

7. Privacy

 

The personal data required at the time of order issue are collected and processed in order to satisfy the express requests of the Client and will not in any case and for whatever reason be released to third parties. The Supplier guarantees its Clients compliance with the normative on the subject of handling of personal data, disciplined by the privacy code as per Leg. Dec 196, dated 30.06.03.

 

8. Complaints

 

Any complaints by the Customer must be sent in writing to:

Gema Group S.r.l.

Via S. Piermanni 3, 62010 Montecassiano (Macerata), Italy.

The sales contract between the Customer and Gema Group S.r.l. shall be intended as concluded in Italy and regulated by Italian law